Privacy policy

Last updated: October 2, 2026

This Privacy Policy explains how CARTICER ("we", "us", "our") collects, uses and shares your personal information when you visit carticer.com or buy from us.

Information we collect

  • Information you give us: name, email, phone number, shipping and billing address, order details, and any messages you send to customer support.
  • Payment information: processed securely by Shopify and our payment providers (such as Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay). We never see or store your full card number.
  • Device and usage information: IP address, browser, device type, pages viewed and how you interact with the site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and track your orders, and to handle returns and warranty claims.
  • To communicate with you about your orders and answer your questions.
  • To send marketing emails or SMS, only if you opt in. You can unsubscribe at any time.
  • To prevent fraud and keep our store secure.
  • To improve our site, products and advertising.

Sharing your information

We share information only with service providers that help us run the business, such as Shopify (our store platform), payment processors, shipping carriers and tracking services, email/SMS tools, and analytics and advertising partners (for example Google, Meta and TikTok). We may also share information when required by law. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure our ads. You can control cookies through your browser settings and our cookie banner where available.

Your rights

Depending on where you live (including the EU/UK under the GDPR and California under the CCPA/CPRA), you may have the right to access, correct, delete or download your personal information, and to opt out of targeted advertising. To make a request, email support@carticer.com. We will respond within the time required by law.

Data retention and security

We keep order information for as long as needed for accounting, legal and tax purposes, and other information only as long as necessary. We use reasonable technical and organisational measures to protect your data, but no method of transmission over the internet is 100% secure.

Children

Our site is not intended for children under 16, and we do not knowingly collect their personal information.

Changes

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact

Questions about your privacy? Email support@carticer.com.