Shipping policy
Last updated: October 2, 2026
Processing time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Custom and made-to-order pieces need extra production time, which is shown on the product page. You will get a confirmation email with a tracking number as soon as your order ships.
Shipping rates and delivery times
| Destination | Method | Estimated delivery* | Cost |
|---|---|---|---|
| United States | Standard | 6-11 business days | $8.00 – FREE on orders $120+ |
| International | Standard | 7–15 business days | $14.95 – FREE on orders $150+ |
*Delivery times start once your order has shipped and are estimates, not guarantees. Carrier delays, weather, holidays and customs can occasionally add a few days. Final shipping costs are always shown at checkout before you pay.
Order tracking
Once your order ships, you'll receive an email with your tracking number. You can follow your package anytime on our Track My Order page. Tracking can take 24–48 hours to update after you receive the email.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are set by your local customs authority, are not included in our prices or shipping fees, and are the customer's responsibility. If a package is refused because of these charges, the return shipping cost and any fees will be deducted from your refund.
Shipping address
Please double-check your address at checkout. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order and we will update it if the order has not shipped yet. Packages returned to us because of an incorrect address can be re-shipped at the customer's expense.
Lost, stolen or delayed packages
If tracking shows your package as delivered but you can't find it, check with neighbours and your local post office first, then contact us within 7 days of the delivery date. If your package hasn't moved in tracking for more than 10 business days (US) or 20 business days (international), email us and we will open a claim with the carrier and send a replacement or refund once the claim is resolved.
Damaged in transit
If your order arrives damaged, email support@carticer.com within 7 days of delivery with your order number and photos of the package and item. We will make it right.
Contact
Questions about shipping? Email support@carticer.com. We reply within 24 hours, 7 days a week.